FAQs for Tenants
Applying for Tenancy
How do the viewings work?
At RentHappily, we think that renting a property is an important decision, and we give you a dedicated viewing, with enough time to get a feeling of the place and ask the questions you may have. We also minimize viewings in order to avoid disappointments, as we know how heart-breaking it is to be turned down. No block viewings, no pressure.
In order to book a viewing, you will be required to give your personal details and to answer some questions regarding your household, your references (past and present), and your requirements. If your answers are a good fit for the property, you will be given an appointment and we will meet you at the property to view it.
How is the application process?
We only accept your application if we are certain that you will meet the requirements of the property. This means that once you have applied and paid your holding deposit, we work hard to make sure you get the property you have chosen. So far, we have never turned an applicant down, and they all got their holding deposit back with the first month's rent.
The referencing includes checking your employer (accountant if self-employed), your landlord (three last years), and a guarantor will be required in case some references are missing or if you are in receipt of housing benefit. We will also check your ID and your Right to Rent in the UK, and we require proof of address and proof of income in all cases. We will also verify your credit check and require a clean CCJ. In order to afford the rent, you must earn 30 times your rent per annum (gross).
Each applicant pays a Holding Deposit of £75.00 which is fully refundable provided the application is successful. In the event of an applicant withdrawing, the Holding Deposit will not be returned. If the tenancy is declined due to insufficient references or credit checks, the Holding Deposit will be returned minus an administration fee of £50.00 and the application will be declined.
How much deposit do I need to pay?
For all properties, we will require the tenant(s) to pay a dilapidations deposit equal to one month’s rent, for both Managed and Let Only tenancies.
Renting With Us
How do I switch utility company?
You can get the Gas supplier details via https://findmysupplier.energy and call South West England Western Power Distribution on 0845 601 5972 for Electricity supply.
How fast do you resolve maintenance issues?
To be in line with the requirements of the Bristol City Council and the West of England Code of Good Management Practice, we apply the following guidelines:
In case of emergency, we endeavour to respond immediately to the request, and try to solve the issue within 24h whenever possible in order to protect your property from further damage and or to ensure the health and safety of the tenancy.
For urgent repairs affecting material comfort e.g. loss of hot water and heating (where it is not the boiler pressure), power outage, fridge or washing machine failure, serious roof leak, etc will be dealt with within 5 working days. In all cases we will attempt to repair/replace the items as soon as possible depending on availability of contractor, delivery dates etc.
What if I have a complaint?
We are members of the Property Redress Scheme - the PRS-, and we abide by the Code of Practice of this organisation. Our complaint procedure is compliant with the standard imposed by the Redress Schemes for Lettings Agency Work and Property Management Work (Approval and Designation of Schemes) (England) Order 2013. Please see the enclosed Complaints Procedure.
We will offer our mediation service and endeavour to solve any complaint internally and reach a common ground with the complainant in all cases. Failing that, you will be able to refer your case to the PRS' Alternative Dispute Resolution mechanism for assistance, and their final decision will be binding to all parties.
Health & Safety
Can you give me some Fire Safety Advice?
As part of our duty to ensure safety in your home, we carry out a regular Fire Safety Evaluation following the Bristol City Council Fire Safety Standards. This is carried out every three years -or at the onset of every new tenancy- when we manage the property, and in most cases for Let Only contracts, unless the landlord has taken their own measures to ensure the safety of the dwelling.
Besides this, we also recommend our tenants to follow the prescriptions of the Advice to Occupiers of Dwellings in Residential Buildings, BS9999:2008, which is extensible to all dwellings in general.
Advice on how to look after your home appropriately
At RentHappily, we want you to enjoy your home at every moment, and it is important to properly look after it so that it keeps giving you satisfaction over the years. We have compiled a manual for reference where you can find some tips on energy saving, damp & condensation, hygiene, etc, which is available for download.
If anything goes wrong in your dwelling, we are here to help, just get in touch with our contact page!
Do you carry a Legionnaires' Risk Assessment?
As part of our duty to ensure your safety in your new home, we conduct a Risk Assessment for the Legionnaires' disease before you move in, just to make sure everything is in order and the information and amenities are adequate for you to live there. We ask you some standard questions about your lifestyle to assess the level of risk in every single case, and we assess the property with the following Legionnaires' Risk Assessment.
More information about Legionella can be found on our Legionnaires' Leaflet.