• The Power of Kindness in Letting Relationships

The Power of Kindness in Letting Relationships

12 May 2021

The news that rent arrears are mounting is making headlines, as it hits circa 840,000 tenants in England and Wales since the first lockdown. What is surprising is that so little was done to avoid this crisis when there was still time to prevent it.

The Rent Happily approach to No Rent Arrears

In April 2020, it became obvious that a huge deficit in income would build up for landlords who didn’t act on it, and we urged them to negotiate with their lenders, to talk to their tenants, and to face the crisis together. All of our portfolio landlords took our recommendations in, and we nipped the problem in the bud.

Over the last year, we’ve seen it all, from landlords losing their jobs to tenants being furloughed, landlords entering the market or leaving it, but our balance sheet is clean: there has been not a single month of rent arrears, not one late rent that was not previously agreed upon, and we have lost no tenants over the period.

The building up of rent arrears

The lack of action in the sector at the onset of the crisis has created what is portrayed as a societal issue. Yet it is only a private concern between tenants and landlords, and there is no mediation or breathing space that will change that: tenants owe money to landlords and that’s the end of it.

This situation is also creating an enormous backlog in courts, and landlords are facing up to a 12 months wait before possession orders are granted! This is the natural consequence of the rent arrears, and it was one further reason to avoid this in the first place.

Socialism for the rich and capitalism for the poor, again

This situation certainly benefits no one, as landlords will lose money and tenants will lose financial credibility. Solutions were available, rent arrears were negotiable, and this crisis was avoidable altogether, but the lack of common sense of the interested parties created a vicious situation, and either tenants will bear the brunt and suffer long-lasting consequences, or the taxpayer will foot the bill, privatising profits and socializing losses at a massive scale as is usually done in similar situations.

The reward of Kindness

The landlords who embraced the difficulties with their tenants have shown empathy under circumstances where no one was to blame, and they showed courage, believing a little effort would somehow help to solve a crisis they had no control over. Some landlords gave rent holidays, rent rebates or both to their tenants, and in every single case, the landlord’s gesture has been received as a gift by their tenants, who then went out of their way to honour what they perceived as generosity, kindness, and care. After this, rent payments were made on time, delayed payments were quickly honoured, and rent arrears were avoided throughout.

It has been a privilege to witness in real life the results of such acts of humanity, and we can say with confidence that it creates a win-win situation between tenants and landlords, where both enjoy the security and reassurance of a mutually beneficial relationship.

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  • I have let through Rent Happily for a few years now and can honestly say they are the best letting agency I've used. They are friendly, reasonable and incredibly helpful. I highly recommend them.

    Niamh W. Happy Tenant
  • Thanks for your wonderful job you are doing over there!

    Atinsola B. Happy Landlord
  • We have rented a property with Rent Happily for 6+ years now. They have always been very helpful and if there are any issues they are happy to get the problem fixed, in the quickest, fairest manner. The team are very friendly and approachable, you couldn't ask for more.

    Tom C. Happy Tenant
  • I had been lucky enough to find Rent Happily to let my flat; the quality of the service I received from the very beginning is second to none, understanding and always showing integrity. Due to the professional approach and client care, I feel very glad to have had my property managed by Rent Happily for over four years.  I know my tenants are happy and my property is looked after. Thank you for being such a great team!

    Liz M. Happy Landlord
  • I have had a tenancy with Rent Happily since 2014. The team is accessible and responsive, always in a timely and professional way. The property has been maintained to a high standard and requests for repairs are dealt with promptly. This is a perfect example of how private tenancies can work well. Thank you Rent Happily.

    Patricia R. Happy Tenant
  • I have been a tenant with Rent Happily for five years; they have always been quick efficient and pleased to affect any necessary repairs or help whenever needed. An extremely professional and understanding team, they are friendly and easy to communicate with.

    Naomi F. Happy Tenant