• FAQs for Landlords

FAQs for Landlords

Letting your Property


What is special about Rent Happily?

Our achievements are exceptional, with a 28-month average stay, minimal voids in occupancy, superfast turnaround, and a rent collection track record 10x better than the industry standard. We are unique in our offer, that’s why tenants stay longer, and properties look better; our testimonials and our Facebook Recommendations are vivid proof of that!


When do I pay the fees to rent out my property?

We will carry out all the work and deduct the charges and fees from the first month rent, so you don't have to disburse anything upfront. There are some exceptions like the EPC, which is required before the property is put on the market, and therefore we require payment in advance in those cases.


Taxes & Non-resident Landlords?

If your residence is outside the UK, The Tax Management Act (TMA) 1970 and The Taxation of Income from Land (Non-Residents) Regulation 1995, require us to deduct Tax at the prevailing rate -currently 20%- from your rental income. More information is available on the HMRC guidance.

The Non-Resident Landlord rule will apply unless we have received an exemption notification from the Inland Revenue, which you can apply for directly with HMRC, asking for the form NRL1. If the Revenue accepts your application, we will receive a letter confirming that we may pay the rent to you without tax being deducted. More information is available in the NRL Guide.

When we don't manage the property and the landlord is subject to NRL tax, the tenant will be responsible for managing the payments, as explained in the NRL Tenant Guide.


Am I affected by the Licensing Scheme?

Since April 2013 all properties within the designation areas of the licensing scheme within Bristol must apply for a license within 28 days of the property being rented. The license lasts 5 years once granted, and it is your responsibility to apply for a license with the Bristol City Council and to comply with the requirements of the scheme in order to avoid fines of up to £20,000. Note that your property will have to comply with the Room Size and Amenity Standards as published by the Council.

If instructed by yourself, we can do the application for the license in your name, and payment in advance is required for the license and for our fee. The cost of the license varies depending on the property and how many tenant(s) live in it. We will process your application, gather all the required information, assess what license is needed, comply with the numerous requirements of the application and file the final form electronically. For further information check the council website: www.bristol.gov.uk/licences-permits/property-licences


What insurance do I need to rent my property?

Your property must have adequate insurance in place and we will require a valid certificate of building insurance prior to renting the property. Therefore, you must inform your insurer of your intention to let the property and get all necessary consents.


Tenancy Management


What does the Assured Shorthold Tenancy Agreement contain?

Our Assured Tenancy Agreements are state of the art document that are:

  • Written in plain English
  • Include the latest legislation
  • Stored on our portal servers for safe-keeping
  • Use digital e-signature

See our electronic AST: View AST Document >>


What does the referencing process entail?

We verify the following for every tenant: Employer references, or accountant if self-employed, or main client if no accountant; Affordability test with proof of income; Proof of addresses (3 years whenever possible); Landlord references (three years whenever possible, or most recent landlord; Proof of address; Proof of ID. We also carry out a credit check on the applicant to verify credit history and CCJ history.

A guarantor is required when any of the references above is missing or unsatisfactory, or when the applicants are DSS or in receipt of housing benefit, and provided we have your consent to proceed with the applicant.


How does Rent Happily handle the deposit?

For Management contracts, the deposit will be protected within our account of The Deposit Protection Service (DPS) www.depositprotection.com and the deposit will act as a cover for any loss of rent or damage inflicted to the property by the tenant(s) during the tenancy. Our service includes collecting the deposit from the tenant(s), protecting it with the DPS, and producing the relevant certificates at the beginning of each tenancy. It also includes dealing with any claim and administering the deposit deductions -if any- at the end of the tenancy, including the mediation service by us between the tenant(s) and yourself, and the referral to the Alternative Dispute Resolution service of the DPS, if required.

For Let Only contracts, we will collect the deposit from the tenant(s), and you will be responsible for the protection of the deposit into a recognised scheme, and to inform the tenant(s) of their rights under the scheme of your choice. Although we submit the Prescribed Information of the DPS as part of our AST by default, you should issue relevant information to your tenants should you choose to operate with a different scheme than the DPS.


Who pays the council tax and bills when I rent out my property?

The Council tax payment is the tenant(s)' responsibility, unless the property is unoccupied, in which case it falls onto the landlord. Likewise, the services for energy, water and any other utility charges contracted by the tenant(s) remain their responsibility until they are transferred to the next tenant(s) or whenever the landlord takes their property back. As part of our management service, we will inform the tenant(s) of their duty in respect of these, but we cannot formally request and authorise any contract transfer on behalf of third parties due to data protection.


Property Management


Can I see the Rent Happily Terms and Conditions?

Our Terms of Business (or Terms and Conditions) are:

  • Written in plain English
  • Compliant with the latest legislation
  • Fair to Landlords and Tenants alike

See our T&C: Terms & Conditions >>


Can I use my own contractors to maintain my property?

For both Let Only Services and Management Services, we endeavour to use reputable contractors at reasonable prices and with suitable credentials. Yet you can request the works to be carried out by the contractor of your choice and delegate the management to us as described above, or to handle the contractor yourself.


How does Rent Happily quote for works required at my property?

Normally we use our discretion to spend up to a maximum of £100. Any work above that sum will be communicated in writing for approval, except in case of emergency where we may act before seeking approval. We normally provide one quote before starting the works if under £500 and 2 quotes if above that amount.


What maintenance is included in the Management service?

We will handle the maintenance of the property as part of our Management Service insofar as it relates to the tenancy and its impact on the property. This includes, but is not limited to: Repair & Maintenance of appliances; Partial redecoration e.g. a room or hallway; Safety certificate renewal during the tenancy; Any job relating to the tenancy and it's normal use e.g. minor carpet repairs, small electrical jobs, changing fixtures and fittings due to wear and tear, etc.

When the works required are not directly related to the tenancy, we will charge our standard 12% fee (min. £15) on top of the invoice supplied by the contractor. This applies for instance to improvements, additions or renovation projects, upgrades, alterations or structural repairs; Redecoration after more than 3 years under the same tenancy; And the first time a safety certificate is contracted, except when the certificate is provided internally by us. For more information please refer to clause 5.11) of our T&C.


Health & Safety


When do I need a PAT and a GSC?

PAT: The Low Voltage Electric (Safety) Regulations 1989 and The Electrical Equipment (Safety) Regulation 1994 as updated in 2016, requires the Portable Appliance Test (PAT) certificate to be renewed every year whenever white goods are provided. If your property is provided without white goods, then you don't need to do the test.

GSC: The Gas Safety (Installation and Use) Regulations 1998, as amended, requires any property with gas appliances to have a valid Gas Safety Certificate (GSC) before the start of the tenancy. This is to be renewed every year.


Do I need a Soft Furnishing Fire Safety Certificate?

The Furniture and Furnishings (Fire Safety) Regulations 1988 & 1993, 2010 Amendment requires the furniture and soft furnishing of the items provided in the house to be compliant with the above standard and to show the required labels, as explained in the following Guide to the regulation. The certificate must be issued prior to the start of the tenancy and it is valid indefinitely for the life of the item listed on the certificate.


What Smoke Alarms do I need?

The Smoke and Carbon Monoxide Alarm (England) Regulations 2015 (SI 2015/1693) requires the property to be fitted with smoke alarms on all floors and to have carbon monoxide detectors wherever there is a solid fuel burning appliance. We can supply and fit these whenever necessary, and we will test these at each interim inspection.

For properties qualifying as HMO and/or falling into the designated area of the Licensing Scheme and subject to its requirements, a Grade D -mains, interlinked- smoke alarm may be necessary. Pursuant to The Housing Act 2004 and The HHSRS Health and Safety Rating System (England) Regulation 2005, Grade D Smoke Alarms must be inspected and serviced annually by a qualified contractor.


Do I need a Fire Safety Evaluation?

The Housing Act 2004 and The Management of Houses in Multiple Occupation Regulations 2006 requires the dwelling to be safe for human habitation and ascribe the landlord as ultimately responsible for fire safety of their property. Our Fire Risk Evaluation covers the main aspects of this requirement, and it also makes sure the property is safe to rent by the Bristol City Council Fire Safety Standards, whether within the designated area of the license or not. This evaluation is valid for 5 years, although it must be carried out at the onset of every new tenancy.

Note that this is not a Fire Risk Assessment as prescribed by The Regulatory Reform (Fire Safety) Order 2005, which would only apply to the common parts of Mandatory HMO and blocks of flats, as explained in the LACoRS Guidance on fire safety provisions for certain types of existing housing (2008).


Is the Electrical Installation Certificate (EIC) mandatory?

The Landlord and Tenant Act 1985 and The British Standard 7671: 2008 (IEE Wiring Regulations) require the electrical installation to be inspected by a qualified electrician every 5 years at least for all rented properties in England. As of July 2020, every new tenancy will have to be tested, as prescribed by The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020. This makes it safe to rent for tenants, and it covers the landlord's liability with regard to the safety of the premises they rent.


Why do I need a Legionnaires' Risk Assessment?

The Health and Safety at Work Act 1974 and The Control of Substances Hazardous to Health Regulations 2002, in accordance with the HHSRS Code of Practice of the Health and Safety Executive (2005), require a Legionnaires' Risk Assessment to be carried out at the onset of every tenancy. Once the initial Assessment is in place, a Risk Review must be carried out annually, as explained in this Briefing Paper of the House Of Commons.


Do I need a Residential Property Risk Assessment?

The HHSRS Housing Health and Safety Rating System (England) Regulations 2005 makes it a requisite for any rented property to comply with the regulation, even for single-family households. Our Residential Property Risk Assessment covers 50 checks around 9 areas of potential hazards and makes recommendations to minimize and/or manage potential risks.

This assessment also meets the requirements of The Homes (Fitness for Human Habitation) Act 2018, and it makes sure the property complies with the criteria detailed in the legislation, including the prevention and the management of risks. It is valid for three years, although it must be renewed at the start of every tenancy.

Quotation Mark Quotation Mark
  • I have been with this team for five years fully managing my property; they have been very professional, friendly and helpful. My rent has always been on time and put straight into my account. An excellent experience!

    Sagheer A. Happy Landlord
  • I have been renting with this agency for more than 5 years and never had a problem with them. Very good service and very kind and helpful when we need to sort something out. Highly recommended.

    Mario S. Happy Tenant
  • After nearly three happy years renting this house, I now have to leave. I'm so thankful for this time living at the house; absolutely everything has been positive about this experience. Thanks a lot for everything!

    Damaris M. Happy Tenant
  • The team has been great at communicating with me and the tenants, and they have managed things expertly and hassle free. I have had a consistently high level of personalised service throughout what has been absolutely a superb experience.

    Ahmed O. Happy Landlord
  • I had been lucky enough to find Rent Happily to let my flat; the quality of the service I received from the very beginning is second to none, understanding and always showing integrity. Due to the professional approach and client care, I feel very glad to have had my property managed by Rent Happily for over four years.  I know my tenants are happy and my property is looked after. Thank you for being such a great team!

    Liz M. Happy Landlord
  • I have been a tenant with Rent Happily for five years; they have always been quick efficient and pleased to affect any necessary repairs or help whenever needed. An extremely professional and understanding team, they are friendly and easy to communicate with.

    Naomi F. Happy Tenant